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Troubleshoot disconnect issues on console
Malaise 2020-08-17 16:54
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# 1

I'm playing on Xbox One and have frequent connection issues.  I'm in the US playing on a Comcast connection.

 

I train horses during work hours, and just cannot stay connected for more than an hour or two.  Usually I find my toon still online but just sitting on the horse and not moving.  Sometimes the game is completely disconnected.

 

I'm on wireless since I cannot connect the Xbox directly to my router.  I've tried various methods to improve the connection including modified DNS settings, Moca, Powerline, Range extenders, APs, and hard reset of my Xbox. But after all of this I don't think the connection in my house is the main issue. I have a high throughput mesh Wifi network, and even if I connect directly to one of the sattellites in the mesh with Cat6, I still get connection issues in BDO. Importantly: this is the *only* game that has these issues. Everything else that I play on the console works perfectly fine.

 

The next troubleshooting step I'd like to try is to figure out what path my ISP is taking to get to the BDO servers.  Does anyone happen to know what those server IP addresses are?

 

When I was playing the PC version a couple years ago I know that BDO used leaseweb.com (https://www.leaseweb.com/dedicated-servers/high-bandwidth-server#US) and a couple example of some NA servers are 209.58.137.164 and 209.58.137.197.

 

ping -l 600 -n 100 209.58.137.197 gives me pretty consistent results.

Ping statistics for 209.58.137.197:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 51ms, Average = 37ms

 

Of course this is only 100 pings. Ideally I would get a continuous ping going and wait until a connection problem happens which usually takes from 15 minutes to an hour.

 

There are a couple tools that give ping times but I assume these are for the PC version. Maybe the servers are in the same location - but I'm unsure of this.

https://deepfocus.io/bdo.php
https://pingserverstatus.com/blackdesertonline.php

 

Any ideas what the console server IP addresses are?

 

I was also considering taking myself off crossplay which (as I understand) changes the servers. Has anyone had luck getting better connections using that technique?

17.08.2020

Character Name Malaise
Main Character -
# 2

So it looks like the connection issues were caused by interference with my cables in the house install of cable Internet (Comcast).

 

We had an issue with the phone service which is also connected to the modem and a tech came out and found significant interference on the line.  He replaced a section of wire that some rodent had chewed on, and a connector in one wall socket.  We also rebooted the modem and router several times and Comcast did some troubleshooting before the tech came out on their end.  

 

After all the repairs, I am now able to stay connected all day.  So, if anyone else has similar issues I would try restarting the cable modem and router and check with your ISP to make sure you have a clean signal to the house.

23.08.2020

Character Name Malaise
Main Character -
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