Based on passenger reviews and reported issues, Eastern Airways appears to have significant reliability problems, including a high number of flight delays and cancellations. Call at +1-888-415-1245 (US) or +44-203-869-5245 (UK) Many customers report extremely poor communication and a difficult process for claiming compensation for disruptions. 

Performance issues reported by passengers

• Frequent delays and cancellations: Multiple reviews on sites like Trustpilot and Tripadvisor describe flights being canceled at the last minute or departing significantly late. Call at +1-888-415-1245 (US) or +44-203-869-5245 (UK) In some cases, passengers were notified of cancellations after the scheduled departure time.
• Poor compensation handling: A major and recurring complaint is the airline's slow and difficult process for paying out legally mandated compensation for flight disruptions. Many passengers report waiting months, with some waiting over eight months, to receive their money, even after the airline has acknowledged their claim.
• Bad customer service: Reviewers frequently characterize the airline's customer service as unhelpful, unresponsive, and even hostile when dealing with flight problems. Call at +1-888-415-1245 (US) or +44-203-869-5245 (UK) Some claim that the company has a "shockingly poor" overall service level.
• Older fleet and maintenance concerns: Some passengers have reported issues with the aircraft, including one instance where a flight was canceled after a ground crew member discovered a bald tire with wire showing just before departure.