My forest path wagon that was more than half way finished deleted all progress.  All of the materials and more than a months worth of worker labor just dissapeared . All in one button click. This happened when I was trying to assign a worker and as far as I can tell there is no cancel all progress or start over option in that area of the options. Only a button for repeat task and selecting which worker and which material they will be adding to the wagon in progress. This happened on NA server on Xbox at 8:01 on calpheon 2 on February 3rd

I just linked my in game account to this new profile to help you be able to investigate the problem.

23 minutes ago, Subwolf said:

I just linked my in game account to this new profile to help you be able to investigate the problem.

 

You have to write a ticket posting it here won't help much buuut here's someone who can help

So I submitted a ticket and I got a cookie cutter response about not doing anything about crafting items being lost. But the item deleted itself when I was in an area of the game where there is no cancel crafting option! How is this my fault?  I am a customer who has bought pearls and brought other players into the game. The item I was crafting takes weeks if not months to finish. I don't understand this utter failure on the part of the support team. This happened because of a problem in the game. Hopefully the GMs don't try to brush this under the table . This is a bunch of garbage

You need to do something to fix this

Bump. Still not fixed in any way

I just met someone else that quit bdo and took half his guild with him due to the same bug. The GM said the same thing to them as they did to me. I will keep trying to resolve this , but I refuse to play a game I have financially supported to be treated in this manner. 

They won't do anything to replace it. Three of our members accidentally cancelled their wagons, all of them within a few hours of completion. None of them were reimbursed.

thank you for tagging me! I have been away with the flu and am finally back in action!

I just spoke with our GM team about the issue and they told me that unfortunately if you stop your worker from completing the wagon, it does stop and your items are lost. I can understand your frustration because you stated that what you experienced was a glitch and that it had nothing to do with having the worker stop. I know it won't help now, but for the future, any time something goes missing, glitches, or is broken take a video. This will help the team see that it wasn't from having the worker stop, and it was a game issue. That being said, I know how much time and work is put into making that wagon, and I feel terrible that this happened. I will talk to the devs tonight and see if there is anything that can be done and also see if there is anything that can be implemented to avoid this happening in the future. Please message me next Tuesday or so to follow up with me. 

Can you please have your guild members post on this thread as well so I can use their info to show to the devs as well? If this is an ongoing issue for multiple players they are more likely to look into it. 

Thank you everyone! I look forward to talking to you more about this.

CM Valtarra

Also if you could have the other person that took half of his guid write on this thread as well I would appreciate it!

1 hour ago, CM_Valtarra said:

Can you please have your guild members post on this thread as well so I can use their info to show to the devs as well? If this is an ongoing issue for multiple players they are more likely to look into it. 

Glad you are feeling better. WB. I know two of them have already started and finished the wagon on their second attempt. The third member quit the game. I will relay the msg to those that have had the issue or any future person that may encounter it. I believe there is now a prompt that warns you that stopping the worker will result in materials lost on the entire project.

I WAS NOT CANCELLING A WORKER! I was adding another worker when there was 7 all ready active. I had the open worker selected, I picked the material they would be using, then I hit the repeat task button to get them working on several repetitions. Right when the calculation pad for the worker repeat function came up there was a approximately 2 second lag then the wagon reset. You can't cancel workers or reset tasks while you are in that menu. And this is somehow my fault? And policy says you won't help people even if it isn't fault? I wouldn't guess that you don't have much longer before I quit . You need to get this cleaned up . I have better things to do than make up ridiculous stories as to why I can't do something right in front of my face (which I can) like making a long term project or fixing a bug or compensating someone for thier wasted time . That is what you guys seem to excel at. If you had just looked into the details of the event you would see things that couldn't have happened in normal operational conditions

For everyone that submitted a ticket about this issue can you please send me your:
Family Name:
Email Address:
Character you were on:

Cheers!
CM Valtarra

You're not alone Subwolf. Mine got cancelled on 14.03.2020. Summited a ticked and got asked when I "Started" the wagon registration, even if it is over a week ago, I can't remember the precis date I started the construction. Submitted a second ticket and haven't heard back from them so far.

My advice for everyone is this. DON'T build forest path wagon unless you are willing to risk unexplained progress lost. Until the GM find out what the bug is, avoid the hassle. It ain't worth it.

BTW CM_Valtarra, I will pm you my family name and so on.

I just had this happen to me as well. I submitted a ticket so hopefully it will be fixed.

Thank you for this feedback everyone, sending info to the GMs now

CM Valtarra

So haven't submitted my own ticket for this problem but i have a feeling i know whats happening with this issue as i've been running into myself multiple times already. Luckily with simpler workshop crafts. whats happening is that when you go through the tasking process of assigning workers to parts of a construction project like ships/wagons, the little notifications that pop up CONSTANTLY with no way to stop them are actually resetting or zeroing out your selections or bypassing the 'repeat tasks' window causing your CONFIRMATION (Y) button press to actually confirm a Cancel request. half the time the 'are you sure' warning doesn't pop up either. I've been crafting ships using 3 workers with all the materials from their one town, everything in house as it were. and when i select the worker for say, scantling (S), it reflects how much of S i have in his storage. as i'm scrolling down to  get myself to the CHANGE button to assign how many cycles to preform, a notification of "Worker X brought in # product" pops up and resets everything i just did. i still have my worker selected for S but now my # of S reflected is 0 and it won't let me continue until i scroll back up to worker and reselect everything. this process ineveitably runs the risk of causing a behind the scenes CANCEL selection as stated above. these notifications need to have a toggle. I DON'T CARE that x worker brought in # of X every F-ing time they come in. I DON'T CARE that i can't level up any further until i accept X item to breakthrough to lvl50. STOP F-ing telling me this because these notices are what causing most of the workshop problems everyone's having. when in these crafting workshop windows, nothing should be able to reset our selections. much like back during launch whenever there was a notice or some kind and you were in your inventory your selector would reset back to the top left most position in that window. Either fix this like you did that or better yet let us have the OPTION to shut of ANY AND ALL possible notifications. there are so many that MOST get redundantly ANNOYING A-F. sorry for my rant but hope that clarifies some things.

The exact same thing happened to me. My wagon was half way done and the process got cancelled. It was extremely upsetting. I worked hard on it and one button click on laggy servers cancelled so much work. I wrote multiple service tickets and got monotone responses that were not helpful at all. To be frank I was extremely disappointed with the compete lack of customer support in this issue. I am happy to see that I was not alone but sad that y'all lost your progress as well. 

CM_Valt - I have numerous tickets on this if you would like to see them. You may have been one of the people responding to it actually...

If this happens when we will craft epheria frigates ill go ape ****.

On 5/19/2020 at 2:27 AM, Dr INF3RNO said:

If this happens when we will craft epheria frigates ill go ape ****.

Oh absolutely.

El 4/2/2020 a las 3:29, Subwolf dijo:

Mi carreta del sendero del bosque que estaba a más de la mitad del camino borró todo el progreso. Todos los materiales y más de un mes de trabajo de los trabajadores desaparecieron. Todo en un clic de botón. Esto sucedió cuando estaba tratando de asignar un trabajador y, por lo que puedo decir, no hay una opción para cancelar todo el progreso o comenzar de nuevo en esa área de las opciones. Solo un botón para repetir la tarea y seleccionar qué trabajador y qué material agregarán al vagón en progreso. Esto sucedió en el servidor de NA en Xbox a las 8:01 en calpheon 2 el 3 de febrero

 

tu error fue repetir mi tarea, me pasó lo mismo con un bote de pesca, nunca repitas la tarea porque la construcción de lo que estás haciendo se reinicia.

Since then I have not returned to do anything, because I do not know if it is a game error or my fault

I have had this happen with the Epheria Friggate  Have sent tickets but it’s my fault it got cancelled according to them even though I was setting worker to work.

Had completed about 25% that is a lot of time and mats to lose 

region EU PS4 

FN MadPsycho
CN MadPsycho

PSN ID MadPsycho

Time 12:10am 24/06/20

My Forest Path Wagon was suddenly canceled too. 

PS4 EU

Family Name: Bacardi
Email Address: anna.ioannovna@gmail.com
Character you were on: Yola

PSN ID Ioannovna

That's what I was answered:

Does anyone ever sort out anything on here or is it just like tickets when they can’t be bothered to sort anything out

On 3/6/2020 at 7:02 PM, CM_Valtarra said:

For everyone that submitted a ticket about this issue can you please send me your:
Family Name:
Email Address:
Character you were on:

Cheers!
CM Valtarra

 

Does same apply to same thing happening to Epheria Frigate builds 

I am assuming you submitted a ticket?

5 hours ago, CM_Valtarra said:

I am assuming you submitted a ticket?

Yes same response as ppl with wagons won’t do anything 

Is there any point to this forum if no one answers been 12 days and still waiting and 4 days since you asked about ticket.

This is exactly what happened to me just now on my Epheria Sailboat - I was only missing the last 300 steel tasks and when in the worker assign screen this exact glitch/lag/reset or whatever it is happened and my entire ship and all mats disappeared. I submitted a ticket this morning, and if I get the same response I guess I will walk away from this game for awhile, because this is definitely not due to me actually cancelling anything :(:(:(

 are you still collecting information about this? The reply to my ticket said that *I* cancelled my sailboat, but as mentioned in this thread, cancelling the entire boat isnt an option on the calculator to set repeat numbers. This is clearly either a lag issue, or an issue with an auto reset as speculated by 0331Wolf on the first page of this thread.

I mean....even if I cancelled a single worker in progress - how on earth does this mean cancel and destroy all previously completed and in process tasks? Why would there not be any kind of pop up or message at all in this situation? Please let me know if I should send you info as requested in your March reply to this issue.