Following maintenance and the patch from 5/27, on Xbox One S, about 1/3 of the screen is getting cut-off along both the bottom and right edges. It's not being "rescaled" smaller - controls and content normally displayed in those sections of the screen are no longer visible. Additionally, the portion of the quest tracker that normally displays on the right now only displays a slight yellowish blur where the top of the list should be, and the icon representing Black Spirit at the beginning of the Rage meter now appears without the meter - and directly below the character's level and overlaying the combat level percentage, rendering that number unreadable. To add "insult to injury", leaving a character logged in while the game display is in that state does not accumulate time toward the rewards for the current events, rendering those events/rewards unavailable to affected players.

It's also unusual in the the game launches normally with a normal full screen. It isn't until it reaches server selection that it tries to display that full screen, then immediately cuts off the bottom and right thirds - after which nothing can be done to change it back. Relaunching the game, rebooting the console, deleting the reserved space/saved data, changing the display resolution in the console settings... nothing affects it.

You can change the size of the screen by adding the option to your ring menu. Check in the ring menu selection screen and you should find it. If this does not help, I suggest submitting a ticket to console.playblackdesert.com/support

CM Valtarra ?? 

That's not the issue, and there's already been a ticket open on the issue for about a week already. Last response, right before yours was:

"Thank you for writing back and informing us that the issue still persists on your end. Please know that we will further investigate and check your case with the proper department."

Have you attempted to redownload the game ?

Yes, check with your support department on the status of the ticket (pile).

No change after today's patch.

I'm a community manager, not a GM. Issues should be reported to customer service. If you do not get a response, you can come chat with me and I can ask customer service to pull it for me and take a deeper look. This would require you to direct message me your info, ie email associated with the account, serve (EU/NA/ASIA), and your family name. I'll keep my eye on my inbox for the info if you would like me to personally check it out. 

Thanks!
CM Valtarra ?? 

Hey, I got the same problem.. did you find anything else that may solve the problem ?

Me and two of my friends are also having this issue.. none of the suggested fixes have worked, nor has the suggestion given to me in the help ticket, which was to adjust the UI. 

It is only after moving past the "Press A" screen. Please help.

I don't know what to do either.. I tried everything, to calibrate tv, delete alternate mac address, delete local game data, uninstall and reinstall the game.. nothing. Its interesting that at home I don't have this problem, everything works fine. I have this problem on my brother console..

There is no change after the recent patch. We have even reinstalled again. 

There had been no issue playing on our Xbox One S prior to the patch mentioned in the OP. And my Xbox One X can play fine, but my friends are still locked out during this event due to the error.

As you can see below, the Xbox dashboard shows up just fine in the areas that the game is not being displayed. Ruling out the UI and TV settings being the issue.

I'm having the same issue. Game worked fine first day of Guardian Pre-Creation. Haven't played since then till now October 31st 2020. Now the screen is literally cut off. What is going on? It's only with this game. My other games work fine. Game in unplayable on my Xbox One S. I've literally tried everything from calibrating my tv, deleting and reinstalling the game, power cycling my Xbox, etc... Please fix this.

I came out with a fix in this video https://www.youtube.com/watch?v=fNsmHDSWRek

Hope this helps. its a link to my youtube channel btw but just in case just disable HDR10 on your xbox one s and this will allow you to play.

This fixed my issue

someone mentioned this in chat today; disabled HDR10 on my Xbox One S and it worked! \o/