Unable to obtain 18th character slot
Vainamoi***
2020-02-06 17:34
675
3
0
0
# 1
Edit Date :
07.02.2020
Hello I have 17 characters and a character slot coupon but when I go to use the coupon I get a pop up saying unable to create character slot.
In the pearl shop under the view description of the character coupon slot it says you can have up to 18 characters. As you can see in the pics below
Please Fix Thank You
Character Name
Vainamoi***
Main Character
# 2
Edit Date :
07.02.2020
Hello I have 17 characters and a character slot coupon but when I go to use the coupon I get a pop up saying unable to create character slot.
In the loyalty shop under the view description of the character coupon slot it says you can have up to 18 characters. As you can see in the pics below
Please Fix Thank You
Hello I have 17 characters and a character slot coupon but when I go to use the coupon I get a pop up saying unable to create character slot.
In the loyalty shop under the view description of the character coupon slot it says you can have up to 18 characters. As you can see in the pics below
Please Fix Thank You
GM_Keplan2020.02.07 18:40
Greetings Adventurer!
Thank you for contacting the Black Desert Console Team. This is GM Keplan at your service!
We understand that you are having issues using the Character Slot Expansion Coupon that you bought. Our apologies for the inconvenience.
Please be informed that you can only have 17 character slots on your account as of the moment. Nonetheless, you should be able to use the said extra character slot once we release a new character in the future so we suggest you stay tuned.
The item description will be corrected as well. Thank you.
The item description will be corrected as well. Thank you.
You are more welcome to file a new ticket to us if you have any other concerns.
Regards,
GM Keplan
Black Desert Console Team
Character Name
Vainamoi***
Main Character
# 3
Edit Date :
07.02.2020
So false advertising is okay? I want my 600 pearls back. I can invest that money into something else until I'm able to add an 18th character. Why should PA invest my money spent on false advertising???
Character Name
Vainamoi***
Main Character
# 4
Edit Date :
12.02.2020
Hi there ! Something seems off about this. I can see being upset about the typo on the item, we are looking into fixing that right now. My GM team here said that anyone requesting a refund will get one. Since I don't see any mention of a refund in the response I am wondering if maybe something was lost in translation? I am going to message you now and request your email address so I can look into the issue. If you didn't ask for a refund, feel free to submit another ticket and request one:
www.console.playblackdesert.com/support
CM Valtarra
Character Name
CM_Valta***
Main Character
-
0game crashes and lag08.02.20203 759samuke***08.02.2020
-
0Fata Morgana Clouds (Mirage)08.02.20201 636Valder***08.02.2020
-
0Unable to obtain 18th character slot06.02.20203 675Vainamoi***06.02.2020
-
2BLACK DESERT ON PS4 PRO horrible experience with a lot of lag05.02.20206 1.6KRbni***05.02.2020
-
1Forest path wagon cancelled04.02.202031 2.7KSubw***04.02.2020