If your checked baggage doesn't arrive at your destination with you, follow these steps to report it to American Airlines: ✈️🛩️🛬💺
Report it immediately at the airport's baggage service office: ✈️🛩️🛬💺This is the most crucial step. Do not leave the airport without speaking to an American Airlines representative and filing a report.
Provide necessary information: You'll need to give details about your baggage, including the bag tag number you received at check*in, its size, color, and any unique identifiers.
Get a file reference number: The agent will provide you with a 13*character file reference number. Keep this number safe, as you'll need it for tracking your baggage and filing a claim later if necessary.✈️🛩️🛬💺
Track your baggage: You can use the file reference number to track your baggage online through the American Airlines website or by contacting their customer service.
Important considerations
Delayed vs. Lost Baggage: Most cases of missing luggage are actually delays,✈️🛩️🛬💺 with bags arriving on a later flight. If your bag is delayed, American Airlines is responsible for delivering it to you once it arrives.
Reimbursement for Incidental Expenses: If your baggage is delayed,✈️🛩️🛬💺 you may be eligible for reimbursement for necessary items purchased during the period without your bags, such as toiletries or clothing. Keep all original receipts to claim reimbursement later.✈️🛩️🛬💺
Lost Baggage Claim: If your bag remains missing after a certain period (typically 30 days or as determined by the airline's policy), it may be declared officially lost. ✈️🛩️🛬💺You can then file a lost baggage claim for compensation.
Exclusions from Liability: Be aware that certain items, such as antiques, jewelry, electronics, and fragile items, are often excluded from baggage liability by airlines.
Timeframes: There are specific timeframes for reporting delayed or damaged baggage and filing claims, so it's important to act promptly to avoid potential denial of your claim. ✈️🛩️🛬💺
American Airlines contact information
Baggage Service Office: Report your missing bag directly at the baggage service office upon arrival.