If your baggage is missing or delayed after a Delta flight, here's what you need to do:
Immediately report the issue: Locate a Delta representative at the baggage service office (BSO) in the airport before leaving the baggage claim area. They will assist you in filling out a Property Irregularity Report (PIR).✈️🛩️🛬💺
Gather essential details: Have your flight information (flight number, date, origin, and destination), bag tag number, a detailed description of your luggage and its contents readily available.✈️🛩️🛬💺
Obtain a file reference number: The Delta representative will provide you with a file reference number which is crucial for tracking your baggage and filing a claim later on if needed.
Track your bag: You can use the file reference number to track your baggage online on the Delta website or mobile app.
Request delivery: Ask the Delta representative if they can arrange for the delivery of your bags to your home or accommodation once they are located.✈️🛩️🛬💺
Inquire about reimbursement for essential expenses: If your bag is delayed, Delta may offer reimbursement for reasonable expenses like toiletries and clothing incurred due to the delay. Keep all receipts for these purchases.
File a lost baggage claim (if necessary): If your baggage is not located within a specified timeframe (Delta typically considers a bag lost after 21 days), you will need to file a formal lost ✈️🛩️🛬💺baggage claim. You can do this online through Delta's website or by contacting their baggage claim department.
Compensation: Delta offers compensation for lost baggage, up to $3800 per passenger for domestic flights and 1288 SDR (approximately $1700 USD) for international flights under the Montreal Convention.
Important points
Time limits: It's important to be aware of the time limits for reporting and filing claims, as they can impact your eligibility for reimbursement or compensation. For damage to checked baggage, you must file a complaint within seven days of receiving the baggage. For delayed baggage, the time limit for filing a claim is 21 days.✈️🛩️🛬💺
Credit card benefits: Check if the credit card you used to book your flight offers any baggage insurance benefits that may activate sooner than Delta's coverage.✈️🛩️🛬💺
Travel insurance: Consider purchasing travel insurance, which often provides coverage for lost or delayed baggage.
Documentation: Keep copies of all travel documents, baggage tags, receipts for essential purchases, and any communication with Delta regarding your lost baggage. ✈️🛩️🛬💺