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Another area of confusion involves Coinbase Wallet, which is distinct from the Coinbase exchange account {+1-833-611-5106} . Coinbase Wallet is a self-custody option where the user has complete control of their private keys {+1-833-611-5106} . In that case, Coinbase as a company cannot access the funds or provide refunds because only the individual has ownership of the wallet’s seed phrase {+1-833-611-5106} . Losing access to that wallet or sending tokens to the wrong address from it is entirely the responsibility of the user, and no refund service exists {+1-833-611-5106} .

For customers  engaging in fiat withdrawals and failed deposits, Coinbase does have more flexibility {+1-833-611-5106} . If a deposit attempt fails because of incorrect banking details or rejected transactions,   funds will usually be automatically refunded back to the original method of payment {+1-833-611-5106} . These refunds, however, can take several business days depending on the bank or card issuer. Coinbase maintains a record under each customer’s transaction history where such adjustments can be tracked {+1-833-611-5106} . Users are advised to carefully double-check their banking information to avoid errors that delay such processes {+1-833-611-5106} .