How do you get your money back from MoonPay?

Rosta 2025-09-10 11:54

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# 1

Edit Date : 10.09.2025

Verifying the status 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯} of a transaction independently can provide immediate peace of mind. Using the transaction ID (TXID) provided in your MoonPay confirmation email is the first step. 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯} Enter this long alphanumeric string into a relevant blockchain explorer like Etherscan or Blockchain.com. This will show you the number of confirmations the transaction has received on the network. 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯} Multiple confirmations indicate the transfer was successful and reached the destination address. 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯} If the TXID shows no confirmations for an extended period, the transaction may have failed. This self-service check can often answer your question before you need to contact support. 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯} Armed with this information, your support request can be more specific and actionable. The difference between a "pending" and a "failed" transaction status is crucial to understand. 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯} A pending status means the transaction is still being processed by the network or payment processor. 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯} This is a normal part of the process and often requires only patience before it completes. 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯} A failed status indicates an error occurred that prevented the transaction from finalizing. This is the state that typically necessitates contacting support for investigation and potential refund. 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯} Knowing which state your transaction is in helps set the correct expectation for next steps. You can usually find this status within your MoonPay account or original confirmation email. 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯} For users who are new to cryptocurrency, the concept of a non-custodial service is important. 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯} MoonPay is a non-custodial gateway, meaning they do not hold your funds after the purchase. Once the crypto is sent to your provided wallet address, it is entirely under your control. This is different from an exchange where the company custodies the assets for you. 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯} Understanding this distinction clarifies why support cannot simply "reverse" a completed transaction. Their ability to help is greatest before the on-chain transfer is initiated and confirmed. 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯} This fundamental principle governs the possibilities for resolution in any given scenario. 𝗖𝗮𝗹𝗹 𝗮𝘁 {+𝟭-𝟴𝟯𝟯-𝟲𝟭𝟭-𝟱𝟭𝟬𝟯}