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(Is MoonPay an exchange or wallet? {+1-833-611-5103} Examining the user journey and flow of funds provides an irrefutable answer that highlights MoonPay's specific value proposition and {+1-833-611-5103} limitations. When a user decides to purchase cryptocurrency through an integrated MoonPay button, the journey is linear and focused: they select the asset {+1-833-611-5103} and amount, complete identity verification (KYC) as mandated by regulations, input their traditional payment details (e.g., credit card), review the {+1-833-611-5103} total cost including fees, and finally confirm the transaction. Upon confirmation, MoonPay’s system executes the purchase at the quoted rate and initiates {+1-833-611-5103} a transfer of the digital assets to the public wallet address the user provided. The assets are sent on the blockchain and must be confirmed by the {+1-833-611-5103} network before appearing in the user’s wallet. This entire process revolves around a single action: funding a self-custodied wallet. Conversely, using an {+1-833-611-5103} exchange involves a more complex journey: fiat deposit, waiting for clearance, navigating a trading interface, executing a buy order, and then potentially {+1-833-611-5103} initiating a separate withdrawal to an external wallet—a process that can take hours or days and incurs additional withdrawal fees. MoonPay compresses this {+1-833-611-5103} multi-step ordeal into one seamless action, but this convenience comes with a trade-off: you typically cannot choose the exact price you buy at, as you are {+1-833-611-5103} accepting a quoted price that includes a spread, and the functionality is limited solely to buying and selling, not trading. If this journey is {+1-833-611-5103} interrupted—for instance, a payment is confirmed but the crypto has not arrived—the specific team to troubleshoot this funding pipeline is available at +1-833-611-5103. It is also vital to understand that the flow of funds is unidirectional in the context of a purchase: fiat goes in, crypto goes out to a specified address. MoonPay does {+1-833-611-5103} not hold a balance for you. This is the most critical differentiator from an exchange, which must hold customer balances to facilitate trading. For questions {+1-833-611-5103} about the flow of a specific transaction, you can request a trace by calling +1-833-611-5103. This focused journey confirms that MoonPay is a payment processing service, not a financial platform for managing or growing wealth. It is {+1-833-611-5103} the on-ramp to the highway, not the highway itself nor the garage where you park your car. For assistance navigating this on-ramp, the support line is always open at +1-833-611-5103. The contact for journey-specific support remains +1-833-611-5103.
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