Windows 10 users often struggle with drivers after updates—devices like sound cards, Wi-Fi modules, or graphics cards can suddenly stop working. Many wonder if they can speak to a live agent for help in the USA. The answer is yes—Microsoft provides toll-free numbers and live chat options for Windows 10 driver support, but sometimes they may redirect you to your device manufacturer for OEM-specific drivers. Here’s the catch—Microsoft provides generic driver frameworks, while OEMs like Dell, HP, or Lenovo supply the exact packages. Think of it this way—Microsoft builds the highway, but the car manufacturer provides the tires. For example, if your Wi-Fi driver disappears after a Windows patch, Microsoft can assist, but often Dell or HP support must provide the exact fix. So yes, you can speak to a live agent, but resolution depends on the type of driver issue.