Can someone tell my why I am not getting the 8 part bonus to my pearl shop karlstein Purchase?? I only get 6. I also have the underwear and earrings on and the black pirate eye patch too. 

Some help would be greatly appreciated. 

Thanks

Seems as Slots occupied by armor piece(shoes, gloves) dont count, try to remove few items except chest, will you get 6 piece Bonus with chest and 3 another items? Possible eyepatch dont count too

Thanks for trying but no good. Have removed everything then just put On the set from  Pearl shop. It only gives Gives 6 part bonus only. Then added ear and underwear from pear shop. Still says 6 part set. It’s so frustrating!!!

I appreciate you trying though

4 hours ago, Shadowalker said:

Can someone tell my why I am not getting the 8 part bonus to my pearl shop karlstein Purchase?? I only get 6. I also have the underwear and earrings on and the black pirate eye patch too. 

 

Some help would be greatly appreciated. 

Thanks

If I count items equipped in your pic. I count 7.

5 hours ago, Uberkull said:

If I count items equipped in your pic. I count 7.

same. grey pieces seem to be counting as 0.

The 6 part bonus is -chest, hat, knife and staff.  That’s all the outfit comes with. Nothing else I add seems to change the set bonus. 

I have added a lip ring, earring and eye patch  separate and together and the set bonus does not change. 

I can not put anything else on if I wanted too!!!!!!

 There is nothing else I can put on and yet still no 8 part bonus.    Here’s the new pics. Someone helps please!!  @[CM]Shirna 

yeah nvm this looks broken

13 hours ago, Shadowalker said:

Can someone tell my why I am not getting the 8 part bonus to my pearl shop karlstein Purchase?? I only get 6. I also have the underwear and earrings on and the black pirate eye patch too. 

 

Some help would be greatly appreciated. 

Thanks

I refer you to my post;

You may have filled your slots but unfortunately there's no notification to explain that this is not in the game. It requires Awakening even though it's present in the UI. If you go for a refund let me know how you get on because I'm having a nightmare.

TLDR; Customer service responses;

At lest I know why. They should tell you that in the pearl shop though. 

Thanks

yeah that's a big oversight and the gm's need to address that before a bunch of people buy pearl items and refund them. 

1 hour ago, Reinforever said:

yeah that's a big oversight and the gm's need to address that before a bunch of people buy pearl items and refund them. 

I informed the customer service team of this issue on 24-03-2019 and there still has been no notification to the community and they're still quiet about removing and refunding items for pearl value.

I'm only aware of this being an issue for myself and Shadowalker but I'm sure that we're not the first and won't be the last.

It almost feels like customer service is trying to ride this out until Awakening is released which is unfair due to these purchases being made because of an oversight in the UI. Those pearls could be used for something else until Awakening is released and then we would have the choice of repurchasing those items to trigger the 8 piece effect.