Black Desert will begin in a moment.

Install the Black Desert launcher if your game doesn't start.

Please Install the Black Desert launcher to start the game.

1 Run the downloaded - file to install the Black Desert launcher.

2 Please start the game once installation is complete.

Community

Can't send any support ticket on the website
tensoldra*** 2019-04-06 21:06
731 5 0 0
# 1
Edit Date : 06.04.2019

Region:NL

Server:EU

Xbox ID:dennisie34 

Hello everyone 

I cannot send a support ticket.

It keeps telling me I didn't fill everything even when I did I tried it on chrome, firefox, Microsoft edge.

Also tried it on windows 10,8,7 and mobile phone.

I think the problem is when u are at the description and u all filled that up the text in slight gray comes back in the box 

I mean the text in slight gray u see before u entered anything in this box this keeps coming back even when I write my full ticket and wont let me send it because of that 

It doesn't make any difference if I try a other category 

So does any one have a solution?

Greetings tensol

 

Character Name tensoldra***
Main Character
# 2
Edit Date : 06.04.2019

Yup, it’s broken as the OP said, the text you enter is overlaying the ‘sample gray text’ AFTER you tab out of the field. Then the validation function looks at the fields and thinks that the Description field hasn’t been filled in.

 

7840FD1F-99CA-4920-A3FE-DCE4A84B4373.thumb.jpeg.aae0f4a1d2942bbb571a50278c988345.jpeg

Character Name Uberk***
Main Character
# 3
Edit Date : 07.04.2019

Yup that's what happend yes and can't send any thing because of that 

Character Name tensoldra***
Main Character
# 4
Edit Date : 08.04.2019
On 4/6/2019 at 11:06 PM, tensoldrasik said:

Region:NL

Server:EU

Xbox ID:dennisie34 

Hello everyone 

I cannot send a support ticket.

It keeps telling me I didn't fill everything even when I did I tried it on chrome, firefox, Microsoft edge.

Also tried it on windows 10,8,7 and mobile phone.

I think the problem is when u are at the description and u all filled that up the text in slight gray comes back in the box 

I mean the text in slight gray u see before u entered anything in this box this keeps coming back even when I write my full ticket and wont let me send it because of that 

It doesn't make any difference if I try a other category 

So does any one have a solution?

Greetings tensol

 

Yep same issue here. I had started another thread on this a couple days ago. I hope they ackowledge this and soon.

Character Name Atre***
Main Character
# 5
Edit Date : 12.04.2019

Same problem here hope this gets attention soon 

Character Name Cuddles***
Main Character
# 6
Edit Date : 19.04.2019

I'm getting a different error today: 

Invalid Access to This Page. 
Please try it again later.

I get this both with and without attachments.

Screen Shot 2019-04-19 at 11.49.25 AM.png

Character Name traceywash***
Main Character
FeedbackTopicCan't send any support ticket on the website
TOP

We use cookies, with your consent, to customize content and advertising.
More information

Yes, I agree.