This function would make it so much easier to get things fixed in just dealing with the same cm who sent the original response to your support tickets. Every time the close a ticket, you are back to square one and having to make a new ticket because said cm doesn't have a clue what you mean.

Yup. I’ve run into this issue a few times myself.m I’ve sent a ticket in, got a response but I had to respond to it however couldn’t as it was marked as completed so opened a new ticket and got a response from a different GM even after having specified it was in response to a previous ticket which was answered by the other GM (even listed the name of the GM). The new GM responding didn’t know what it was about so I had to open yet another ticket 

5 hours ago, Downtain said:

Yup. I’ve run into this issue a few times myself.m I’ve sent a ticket in, got a response but I had to respond to it however couldn’t as it was marked as completed so opened a new ticket and got a response from a different GM even after having specified it was in response to a previous ticket which was answered by the other GM (even listed the name of the GM). The new GM responding didn’t know what it was about so I had to open yet another ticket 

Yeah it's a pretty poor system the way they have it set up. They could reduce the amount of new tickets coming in if they handled them differently. I hope they make some improvements to this feature.

LOL .. I even opened a ticket about not being able to reply to a ticket -- and yeah, that's what they said:

Quote

We understand that you have an inquiry about receiving an update on your ticket and why there's no response button in our ticketing system. I apologize for any inconvenience that you have experienced. Honestly speaking, we would like to inform you that you have to create a new ticket every time you have an inquiry. It is the same in answering your old tickets. Please be informed that we are still improving our services as well as the optimization of the game.