So with the release of the Pearl shop, they are holding an event where you get a few goodies if you make any purchase. I've bought pearls on 23 August 2019 via Playstation store, and still haven't received the bonus items

Anyone else having the same issue or is there a convoluted loop I have to jump through to claim the extra items?

Try the PlayStation section? This is the Xbox section might be more helpful there for your platform needs

The Ps4 fourm link took me here :S