This has been a struggle since release, It's been a struggle since you gave out redeemable codes, and most of all its been a struggle to watch everyone else submit tickets/posts getting issues resolved while mine isn't. 

I can't recover my account because the site and the app both have 'network issues'. I have tried to reset my password on multiple networks, devices, and browsers. I've wasted hours trying to recover my password to no avail. 

I've posted in discord tagging gms, I've files tickets to only have it say 'please confirm your email matches' which it does! 

Someone reset my password so I can receive some dang redeemable boxes! This has been a struggle for months and is honestly unacceptable that it's so hard to get support! 

Bumperooni

Bumperooni

Does this game even have support?

Bump

Bumps alot. Still can't reset my password. 

Bump bump bump bump. Ooh yeah and bump

Bump bump bump bump. Ooh yeah and bump

Bump bump bump bump. Ooh yeah and bump

Bump bump bump bump. Ooh yeah and bump

I'm about to start counting my bumps.. 

 10 bumps no progress

11

i am also having this issue, the support for this website is god awful yall should feel great shame for this.

I suggest submitting a ticket so customer service can help look into this. Here is the link for ticket submittal:

www.console.playblackdesert.com/support

CM Valtarra ??