You need to address your communication skills, multiple threads in bug reports describing game breaking bugs with no response from a member of your staff . This is being poorly handled and honestly it’s terrible customer service. Also the ticket system needs a tune-up, sending in ticket to only receive a generic auto response which haven’t resolved my problems, results in the ticket being closed. To which I’m  forced to send another ticket and start all over with a different person. Would it not be easier for us to reply to a already open ticket and we tell you when our issue is resolved? Makes more sense to me...

Each day since release has brought to light more bugs and issues which should have been addressed in beta, put simply this game is at alpha standards and was not ready for release, honestly this is quite disappointing and I hope these issues with both the game and communication are addressed as at this point we seem to be going backwards. I paid for a game that was in full release not early access. I expect and deserve better as a customer.

I look forward to your response.

Agreed.

Please stop sending us generic response tickets. How do we know we will receive all of our items and money back. I'm missing over 100m+ silver and 50m+ worth of items in my market storage. What happens when these things are still missing come tomorrow, will you continue to send me a bland message stating to keep relogging in and things will magically appear? We need some open communication on how we will get these things back, or the plan of action going forward.

I don't know if I believe you for saying the missing items and silver will be back, as we still have the currency exchange bug where the silver disappears into the storage and this has not been fixed yet.. 100s of players still losing millions of silver.

Thanks