I've been playing on my series s for a while now, but since yesterday (21/04/23) the game keeps freezing after every boss fight or randomly mid dialogue, and eventually it crashes the game. I then played on another account and still had the same issues. I also made a new season character on my main account and it won't let me access the season pass rewards. I've seen a lot of people say they've had issues with the season pass freezing. It says I haven't passed the first level 5 quest but I'm level 19 on the season character despite all the bugs. :/

Greeting Mikumin!

When you have a moment could you provide network statistics alongside network connection type (Ethernet/Wireless) in a support request; I shall provide a link to the support center below. In regards to the season pass rewards, the issue has been addressed during the recent unscheduled maintenance. If you continue to experience issues with the season pass, please also add that information in the inquiry to the support center.

Support Center