We are hoping that all of you around the world are staying safe and sound during this difficult time.
We at Pearl Abyss have also been taking preventive measures in order to adapt to this situation. Would like to inform you that as of today, the majority of our Customer Service Team has been converted to a remote work system until further notice. This is in order to assure the highest possible level of personal health safety for all of our employees.
We would like to ask for your understanding in any delays with Customer Service inquiries. We apologize for the inconvenience caused by these preventative measures.
We will make sure to inform you immediately once Customer Service operations are back to normal.
Once again, we are hoping you stay safe during this time. Please make sure to follow the instructions of local authorities and health officials to limit the spread of the virus and help protect yourself, your families and communities.
Black Desert Team