Adventurers,

The issue where unintended purchase refunds restricting access on Xbox has been resolved.

Xbox is currently working on resolving any remaining issues for Adventurers.

More information and further updates can be found on Xbox Support's Twitter Page.

If you recently made any additional purchases which were unintended for a recently purchased product, please proceed by following the refund request link below:
[Link]

Please take note of this to avoid any inconvenience.

We are currently investigating the issue where some XBOX Adventurers are unable to connect to Black Desert due to the unintentional refund.

We are working with Microsoft on resolving this issue as soon as possible.

We apologize for the inconvenience.

Black Desert Team