Notices [Notice] Changes to the Customer Support Ticket Platform
Black Desert 2020-11-04 00:00


Greetings Adventurers,


Thanks to your valuable feedback, we’ve made changes to our Customer Support’s ticket submission platform during the November 4, 2020 (Wed) maintenance.

Please refer below for more details. 



■ Changes to the Customer Support Ticket Platform


Previously, when you submitted a ticket, you could only receive one reply and needed to re-submit a ticket by clicking the “Submit a Ticket” button and re-filling out all the necessary information for any additional questions or concerns, which could be quite inconvenient.


However, the changed platform was improved to be more convenient by allowing you to continue to submit further inquiries when you have additional questions or concerns with the “Start an inquiry thread” button on your tickets page. 


Additionally, this feature allows you to view the entire history of your inquiries and answers in a dialogue box form.



Before Change

After Change

Submitting additional inquires

Must submit a new ticket

Simplified process of additional inquires with “Start an inquiry thread”

Checking inquiry content

Must check the history of each separate ticket

Can check the entire history in one ticket


However, if you want to submit a new ticket for a different question/concern, you will need use the existing “Submit a Ticket” button to be able to receive an accurate reply as quickly as possible.


Once again, we want to thank you for your valuable feedback regarding the Black Desert Customer Support, and we will do our best to continue to improve our support. Thank you.


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